General conditions for

The General Contract Conditions that are presented below apply to the selling of all USIA products, with tax designation AGRUFRUT S.L. CIF: B46000337 with CIF: B54811070, domiciled at Carretera Madrid, 50 46816 Rotglà - Corberà (Valencia), located on the website for clients, users or other recipients, who can be delivered orders in Spain.

All purchases made through the website are considered a long distance settled contract, and necessarily implies the acceptance, without any restrictions on their part, according to the General Conditions of Sale. This contract shall be governed by Law 7/1998 of April 13 on General Contract Conditions since an electronic contract is considered a contract of adhesion. The enforcement regime for electronic sales such as those made by this contract, resulting from Article 38 and subsequent articles thereof, called "distance selling" of Law 7/1996 of 15 January 1996 Regulating the Retail Trade.

Data Processing

We remind you that the personal information you voluntarily provide when registering as a customer of USIA’s website will be stored and processed in a file for AGRUFRUT S.L. with CIF: B46000337, domiciled at Ctra. Madrid, 50 46816 Rotglà- Corberà (Valencia), for the purpose of managing your orders and participation in actions on the website (sweepstakes, contests, sending gifts, etc.), to inform you on upcoming promotional activities by any means (including e-mail and SMS) and adapt our offers to your preferences and needs from the study and segmentation of the personal and commercial information recorded in our files, including through specifically targeted surveys, always to expand and improve the quality of products and services. If in the future you want to revoke this consent or you want to access, rectify, oppose or cancel the personal data provided, please send an e-mail to: (O.L. 15/1999 of 13 December on the Protection of Personal Data).The interested party consents expressly and explicitly that the personal data of partners (name, shipping address, etc.) can be transferred only for the purpose of reporting future promotional activities within the sector of retail items and details, as well as other companies related to our activities and promotions (within sectors of leisure, travel, food, telecommunications, culture and services) that will collaborate now or in the future in activities or promotional campaigns developed by AGRUFRUT, S.L. Refusal to consent to the disclosure of the partner’s personal data implies that the registration request cannot be granted, since that communication is necessary for the customer to benefit from all the advantages that USIA offers.


USIA offers you the opportunity to pay with credit card, Paypal or by bank transfer. All payment methods offer maximum security. The bank entity has the necessary security means to identify possible errors from data provided when paying with a credit card.

Delivery of orders

USIA is in charge of delivering the orders. On their own or through their designated transport agency. Orders are delivered to the address designated by the purchaser, therefore USIA will not be held liable if a delivery cannot be made as a result of the information provided being inaccurate, incomplete or if delivery cannot be made because the recipient is absent. Without limiting the foregoing, USIA will take the required measures to a diligent trader so the delivery can be made as soon as possible to the satisfaction of both the sender and the recipient. When deliveries are in hospitals, public organisms and other properties where there are access restrictions to the general public, USIA cannot guarantee it will be made directly to the recipient, having complied with the order and released from liability once the order is delivered to the recipient at the designated place of reception or place that acts as access control. USIA guarantees the delivery of orders in the specified deadlines as indicated in the corresponding section of the web, given the transport method and the destination chosen by the buyer. On Saturdays and Sundays there is no pickup service nor delivery of orders, a fact which must be taken into account when calculating deadlines. On special dates/periods (such as Christmas, transport strikes, extraordinary events ...), delays with deliveries may occur. USIA does not guarantee deliveries at specific and precise hours. If the purchaser indicates a specific delivery date, or within that date, a preference for a particular time slot, it will be understood only as a guideline. USIA must communicate this circumstance to the delivery agency so that, to the extent as possible, adjust to this indication, without assuming any other obligation or liability.

Price and validity date of the offer

The prices specified below each product are totals (VAT included). Prices are shown in euros. The prices and conditions shown are valid at all times, and have effect only in the open session. In the order confirmation information, prior to the buyer accepting the transaction, clearly specified are the rates of each of the selected items, delivery charges that will apply to the operation and promotions or discounts that, in any case, may be applicable. As you will see, when placing an order through the web, the invoice will be sent to the email address you provide and along with the ordered products.                                                                                                   

Information and Queries

For any information about your order or about the characteristics of the products and services we offer, or if you want to notify any incident or complaint, just call us at Customer Service 96 225 40 36, write to calidad@ agrufrut, on the online chat or by mail, to the office at the address: AGRUFRUT S.L. Ctra. Madrid, 50 46816 Rotglà-Corberà (Valencia)

Property Rights and Other Rights

Buyer acknowledges and agrees that the elements (including without limitation any copyright, patent, trademark, designs, pictures and source codes) that they can access are the exclusive property of USIA, (AGRUFRUT, S.L.)

 Applicable Law and Forum

These General Terms and Conditions are governed by and interpreted in accordance with Spanish legislation in matters that are not expressly stated. The parties, expressly waiving any other jurisdiction that may apply, yield to, except in cases where it is not legally permitted, to the jurisdiction of the Courts of the city of Xativa (Valencia) to resolving any issues that may arise in connection therewith.

Cancellation and Return Policy

All our products are exempt from returns once the order is placed.

Upon receiving the package, you are required to check the goods before the delivery person leaves. In the case of receiving broken, defective or damaged merchandise, you should tell the delivery agency that you do not want it. You must contact us within 24-48 hours of delivery of the goods and we will replace the product to you free of charge anywhere in Spain.

In the case of breakages, if you detect it you must clearly indicate in the delivery note the breakage or poor condition of the packaging.